Privacy Policy — How 9bbd Protects Your Data

1. Information We Collect

9bbd collects personal information from players through a number of channels, including the account registration process, ongoing platform use, payment transactions, customer support interactions, and third-party verification providers. The categories of data we collect are described below.

1.1 Registration Data

When you create a 9bbd account, we collect the following information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (for age verification purposes — players must be 18 years or older).
• Residential address, including city and postcode. Bangladesh cities supported include Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
• Email address (used for account communications and marketing where consent has been given).
• Mobile phone number (used for two-factor authentication and account security notifications).
• Preferred currency: Bangladeshi Taka (৳ BDT).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of official documents including your National Identity Card (NID), passport, driving licence, and proof of address. These documents are processed solely for identity verification and age confirmation and are stored in an encrypted document management system with strict access controls.

1.3 Financial Data

When you make deposits or request withdrawals, we collect data related to your payment method. This includes mobile financial service account references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card metadata for Visa and Mastercard transactions. We do not store full card numbers on our servers — all card payment data is processed through our PCI-DSS compliant payment gateway partner.

1.4 Technical & Usage Data

When you browse or use the 9bbd platform, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Device type (desktop, mobile, tablet) and screen resolution.
• Pages visited, time spent on each page, and navigation path through the site.
• Game sessions played, bet amounts, win/loss history, and session durations — used for responsible gaming monitoring.
• Referral source (how you arrived at the 9bbd platform).

1.5 Customer Support Data

When you contact the 9bbd support team at [email protected], we retain records of the communication, including the content of your messages and any attachments you provide, to ensure continuity of service and for quality assurance purposes.

1.6 Data Collection Summary Table

2. How We Use Your Data

9bbd processes your personal data only where a lawful basis exists for doing so. The primary bases we rely on are: (a) performance of the contract between you and 9bbd (i.e., operating your player account); (b) compliance with legal obligations; (c) our legitimate interests in operating a safe, fraud-free platform; and (d) your consent, where explicitly given.

2.1 Core Platform Operations

The primary uses of your personal data are:

• Creating, maintaining, and managing your 9bbd player account.
• Processing deposits and withdrawals in Bangladeshi Taka (৳ BDT) via your chosen payment method.
• Verifying your identity and age in accordance with our responsible gaming policy.
• Providing customer support and responding to queries or complaints.
• Enforcing our Terms & Conditions, detecting fraud, and preventing money laundering or other illegal activity.
• Monitoring gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.

2.2 Platform Improvement

We analyse aggregated, anonymised usage data to improve the performance, design, and functionality of the 9bbd platform. This includes A/B testing of interface elements, analysis of game popularity and session patterns, and optimisation of the mobile experience for players across Bangladesh.

2.3 Security & Fraud Prevention

Technical and usage data — including IP addresses, device fingerprints, and login patterns — is used by our security systems to detect and prevent unauthorised account access, bonus abuse, collusion, money laundering, and other fraudulent conduct. Suspicious activity triggers an automated review process which may result in manual investigation by the 9bbd security team.

2.4 Legal & Regulatory Compliance

Where required, 9bbd shares player data with law enforcement agencies, regulatory bodies, or financial intelligence units in response to legally mandated requests. We maintain detailed records of all transactions and player activity for the minimum period required by applicable law, which is currently a minimum of five years from the date of the relevant transaction or account closure, whichever is later.

3. Data Sharing & Third Parties

9bbd does not sell your personal information to third parties. We share data only in the limited circumstances described below, and always under contractual obligations that require the recipient to protect your data to a standard equivalent to our own.

3.1 Service Providers

We engage a number of specialist third-party service providers to operate the 9bbd platform. These include:

• Payment processors: Gateway partners who handle card and mobile money transactions on our behalf. These providers are PCI-DSS certified and handle payment data under strict security protocols.
• Identity verification services: KYC technology providers who assist in verifying identity documents and checking player details against sanctions and politically exposed persons (PEP) databases.
• Game software providers: Licensed studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi whose game software is integrated into the 9bbd platform. These providers may collect anonymised game session data directly through their embedded software.
• Cloud hosting and infrastructure: Secure server and cloud storage providers who host the 9bbd platform and its databases under data processing agreements.
• Analytics providers: Anonymised, aggregated usage analytics tools used to measure platform performance. No personally identifiable information is shared with these providers.

3.2 Legal Disclosures

9bbd may disclose personal data to government authorities, law enforcement agencies, or courts where we are legally required to do so. We will notify affected players of such disclosures where legally permissible.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 9bbd's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer, and the acquiring entity will be bound by the terms of this Privacy Policy.

4. Cookies & Tracking Technologies

9bbd uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain session state for logged-in players, and to understand how users navigate the site so we can improve the experience.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They serve a variety of functions, from keeping you logged in across page loads to remembering your preferences and measuring site traffic patterns.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely. Note that disabling essential cookies will impair your ability to log in and use core platform features. Instructions for managing cookies are available in your browser's help documentation.

5. Data Security & Retention

9bbd implements a layered security architecture to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• End-to-end SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including KYC documents and payment references.
• Role-based access controls ensuring that only authorised 9bbd personnel with a legitimate operational need can access player data.
• Regular third-party security audits and penetration testing of the platform's infrastructure.
• Multi-factor authentication (MFA) requirements for all internal administrative access to player data systems.
• Continuous intrusion detection monitoring and automated alerting for anomalous access patterns.

5.1 Data Retention Policy

9bbd retains your personal data for the following minimum periods, after which it is securely deleted or anonymised:

• Active account data: Retained for the lifetime of your active account plus a minimum of five years following account closure.
• KYC documents: Retained for five years following account closure to meet anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support correspondence: Retained for three years from the date of the last interaction in each support case.
• Marketing consent records: Retained for the duration of your consent plus three years to demonstrate compliance.

5.2 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, 9bbd will notify affected players without undue delay once the breach has been identified, confirmed, and the scope assessed. Notification will be sent to the email address registered on your account and will include a description of the nature of the breach, the categories of data affected, and the steps being taken to mitigate harm.

6. Your Privacy Rights

As a player on the 9bbd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the 9bbd data support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of all personal data that 9bbd holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible. There is no fee for a standard access request.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details (such as your email address or phone number) directly through your account settings panel. For corrections to name, date of birth, or address, please contact the support team with supporting documentation.

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the lawful basis), or where the data has been unlawfully processed. Erasure requests will be fulfilled within 30 days subject to any overriding legal retention obligations — for example, transaction records required by anti-money laundering laws cannot be deleted on request.

6.4 Right to Object to Marketing

You have the right to object to your personal data being used for direct marketing purposes at any time. You can withdraw marketing consent by clicking the unsubscribe link in any marketing email, by updating your preferences in your account settings, or by contacting us directly. Withdrawal of marketing consent does not affect your ability to use the 9bbd platform.

6.5 Right to Data Portability

Where we process your data on the basis of your consent or the performance of a contract, you have the right to receive your personal data in a portable format that allows you to transfer it to another service provider. Portability requests are fulfilled within 30 days.

6.6 Right to Restrict Processing

You may request that 9bbd restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing pending confirmation of our legitimate interests. During a restriction period, 9bbd will continue to store your data but will not actively process it beyond storage.

7. Marketing Communications

With your consent, 9bbd may send you promotional communications about new games, bonus offers, VIP programme updates, seasonal promotions (such as Eid special offers, Pohela Boishakh bonuses, or BPL season betting features), and other platform news. Marketing communications are sent via email and, where you have provided it, SMS to your registered mobile number.

7.1 Consent Basis

We only send marketing communications to players who have explicitly opted in to receive them during the registration process or through their account settings. We do not send unsolicited marketing messages. Your marketing preferences can be updated at any time through your account settings panel or by contacting [email protected].

7.2 Personalisation

Where you have consented to marketing, 9bbd may use data about your gaming preferences, deposit history, and game session patterns to personalise the promotions we send you — for example, targeting cricket betting offers to players who regularly engage with BPL or T20 World Cup markets. This personalisation is always based on your own activity on the 9bbd platform and does not involve the purchase of third-party data.

7.3 Opting Out

You can opt out of all 9bbd marketing communications at any time by: (a) clicking the "Unsubscribe" link at the bottom of any marketing email; (b) updating your notification preferences in your 9bbd account settings; or (c) sending a written opt-out request to [email protected]. Opt-out requests are processed within 5 business days. Note that even after opting out of marketing, you will continue to receive transactional and account security communications (such as deposit confirmations, withdrawal notifications, and password change alerts) as these are necessary for the operation of your account.

8. Changes to This Privacy Policy

9bbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform functionality, or applicable legal requirements. When material changes are made, registered players will be notified via email to their registered address and via an in-platform notification visible on next login. The updated policy will be published on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how 9bbd protects your data. Your continued use of the 9bbd platform following the publication of any changes to this policy constitutes your acknowledgement of those changes. If you do not agree to any revised version of this policy, you should cease using the platform and contact [email protected] to close your account.

8.1 Contact for Privacy Queries

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 9bbd handles your personal data, please contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Policy Query"
• Response time: Within 5 business days (Bangladesh Standard Time, UTC+6)

We take all privacy concerns seriously and will investigate and respond to every query submitted in good faith.